Phone Scam Alert: Visa Check Cards

October 24, 2008

We have recently been informed of a telephone scam attempting to obtain cardholder information.  We are sharing this with our customers and the public.

The details are as follows:

Event Characteristics

Cardholders have received computer-generated calls claiming to be from their financial institution.

The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the customer to key their account number, card expiration date, and PIN.  This information is being used to commit fraud. Please do not provide your personal information

Tips

• Make sure you [i.e. cardholder] initiate the contact with your financial institution, and the institution verifies your identity with questions only you would know.
• To verify whether a call is legitimate, call your bank or visit its web site, using phone numbers or Internet addresses from your bank statement or account documentation. Do not call back a number provided over the phone or click on a link in an email.
• Visa will not call regarding your Visa Check Card.  While your financial institution may call you, if you have any concerns about the identity of the caller, you should hang up and call your bank directly.

Characteristics of a Fraudulent Call

• Most communications will include something that will concern or excite the victim.
• Note that an excessive number of attempts at small dollar pre-authorizations may be an indication of intent to commit fraud.

If You are a Victim

• If you have been the victim of a scam, file a complaint at local law enforcement and notify your financial institution.
• As with all possible fraudulent situations, you are encouraged to take appropriate measures if a scam is suspected.